Reflection on Cebu Pacific’s Issue

Due to Cebu Pacific’s runway accident last June 2, 2013 on Davao City, the Civil Aviation Authority of the Philippines (CAAP) says that all flight attendants must have their licenses effective on the second day of July. This news stunned many people especially the ones who are in the Tourism Field particularly the Airline Industry. The story, until this day was a hot issue in our classroom discussions. As a college student whose dream is to be a flight attendant some time after my graduation, I felt happy hearing this news. When I read the article about the runway accident, I somewhat felt the grief of the passengers of the particular flight. As a human being our safety need is really on the top level. Hearing the Ateneo students share their experience inside the plane, I was really in shock about the recklessness of the crews. Cebu Pacific is one of our country’s major airlines and when I took my On-the-Job training last summer, it was the airline competing with the nation’s flag carrier in terms of the number of bookings. It is a shame, in my opinion, in the airlines name to hear that the crews they are very proud of are not properly. I also believe that this happening is the company’s responsibility for they must all the time ensure that their crews are well trained so that no accident like this will happen. To think that many people not only Filipinos trust their services and the passengers also trust their lives to them, how can they just do nothing and be insensitive to the their needs? In situations like this, I remember one of my professors saying that the passenger must always be the first than yourself. Being a flight attendant is one of my major dreams and seeing one whenever I go to the airport is like giving me inspiration to achieve this dream. But this accident made me think of the statement my group mate in research said. She said, why is that many people who is working in our industry did not take BS Tourism Management as their course but still had their way inside the industry? I am just happy that CAAP did something about this situation for my fear is that many people will not trust our airline companies anymore. Training the crews is really an important activity especially not all of them have backgrounds to the industry. It is also a great thing to not make the other dreamers of being a flight attendant stop their dreams and shift to another profession. By this way we can still promote ourselves and of course make people trust us again. I am just hoping no such accident will again happen for it is really bad thinking that the industry that I chose is somewhat dangerous. Traveling is very fun and I hope that all people will experience it if the authorities will just put their focus on things like this. Tourism industry is something that is not only about profession but serving people with love and with great passion.

To What Extenet Has the Labour Party Abandoned Its Socialist Routes?

To What Extent has the Labour Party abandoned its socialist routes? The definition of socialism is ‘An economic, social and political doctrine which expresses the struggle for the equal distribution of wealth by eliminating private property and the exploitative ruling class’. In some ways it could be said that New Labour hasn’t abandoned its socialist routes. For example, New Labour’s idea of a minimum wage very much bares a socialist style of view, as this is seen as fair, equal and is a redistribution of income.The old Labour party very much believed in the redistribution of wealth, as this was seen as helping out the less fortunate people of Britain. In early November 2012, Mr. Miliband stepped forward in support of a rise in the minimum wage, to what he calls the â€Å"living wage† New Labour still share many of the same ideas that old Labour once believed. For example, old Labour believed that everyone in the country should work together and sho uld forget about social classes, and new Labour believes that poverty gaps should be smaller, and classes should work together.The idea of Ed Miliband taking the Disraeli slogan â€Å"One Nation† shows a real reversion back to the old ways of typical socialism, and the idea that Britain will be united. It is in conventional terms this is about being more left wing than Tony Blair – keener on taxes and regulation whilst more hostile to the private sector. Also, new and old Labour both believe in public expenditure on a large scale. This is to give the nation equal opportunities and the best possible standards of living, arguing the point of new Labour still sticking to its socialist routes.Old Labour believed that taxation should be high on the rich people of the country, as they have more money to give to the country to benefit the less affluent citizens of Britain. New Labour believes in less radical taxation, however stealth taxes are used to also benefit the country as well as the rise to the 50% taxation for anyone earning over ? 100,000 introduced in the April 2009 budget. This shows that both eras of the party believed in taxation benefiting the less ‘fortunate’ members of the country.New Labour is seen to be ‘expanding’ on old Labour’s views and adjusting them to fit in with Britain’s social aspects. For example, old Labour believed in free education from 5-18 years. However New Labour want 3-4 year olds to have free nursery education, something that wasn’t even around when Old Labour was still existent. Old Labour morals disagree with the idea of entrenched privileges toward education, as the state should create conditions that will give maximum opportunity to all sections of society.Whereas New Labour does not have a problem with public schools and they have the view that if people are prepared to spend more money on giving their children more benefits then so be it. New Labour still have ma ny socialist views such as the idea of the UK being fairer and more prosperous than it was a decade ago, and it having the highest employment rate in the G7, and also that the government lifted 600,000 children out of poverty in 2007. This shows that the New Labour government is still keeping in mind the working class people of Britain, showing us that Labour still share some socialist views.However, in some ways it can be shown that New Labour has detached itself from its Socialist routes. This can be in the different views on nationalisation. Old Labour believed that big companies, like the railway, the telephone, and electricity firms are owned by the country as a whole instead of privately by businessmen and this worked by the public owning shares in the companies. Whereas new Labour share the view that the idea of Private Finance Initiatives (PFI), they welcome private funds into national institutions such as hospitals and schools etc.However In 2008 New Labour nationalized Nor then Rock, and this was met with cries of outrage from its shareholders. The famous joke made by Labour MPs was â€Å"At last we’re enacting the 1983 manifesto† and â€Å"one down, 249 to go†. It was however embarrassing for the government of the time, who were keen to avoid nationalisation of any kind When old Labour first became a political party, they were to represent the working class people of the country, which were linked to trade unions.The unions had realized that the liberals and conservatives would not represent them, so they looked to Labour to represent skilled workers. The Labour party established a wide range of trade unions, socialists, Christians, Fabians and Marxists, this provided key amounts of support for the then liberal party. The common old Labour views consisted of, forgetting class, which meant that the country should work together to earn the best way of living for everyone. Old Labour believed that the working class should have their own say, which was to be non-violent.The idea of collectivism was a view shared by old Labour, which means to work as a group rather than as individuals, which links to the view of forgetting class. The same cannot be said for New Labour. Blair had a big focus on backing a sweeping overhaul of party funding which curbed the influence of the unions over the Labour party. Ed Miliband, who’s close victory for the leadership of the Labour Party over his brother was arguably due to the support of the Trade Unions, decided to back the Conservative government’s pay freeze in the public sector.This angered Trade Unions greatly, and Miliband did it to show he wasn’t going to be ruled by Trade Unions. Old Labour have the idea that free enterprise (An economic system characterized by private ownership of property and productive resources, the profit motive to stimulate production, competition to ensure efficiency, and the forces of supply and demand to direct the producti on and distribution of goods and services. ) will do nothing good for the working class. However new Labour believe that free enterprise is a good idea as the workers will benefit massively from this.New Labour is also broadly pro-Europe, and wants to lead the country to become more involved in the EU. Shadow Foreign Secretary Douglas Alexander said in November 2011 â€Å"It is still my view that the Labour Government took the right decision on the Lisbon Treaty† However, the old labour view was that the EU doesn’t have the same values as Britain. This is a prime example of how new labour have strayed away from old labour and are becoming less socialist as a result of this, because these views are radically different from each other, showing that new labour may have differed from old labour views.There is also an argument that says that not only has New Labour abandoned its Socialist routes, but New Labour has been accused of being far too right wing on some policies. For example, in December 1997, 47 Labour MPs rebelled when the government carried through the previous administration's plans to cut the benefits paid to new single-parents. Tuition fees for university students were also introduced with no debate within the Labour Party itself. The government also promoted wider use of Public Private Partnerships and the Private Finance Initiative, which were opposed particularly by trade unions as a form of privatisation.Another example of Labour appearing too right wing is that the New Labour government has been closer to corporate business interests than any previous Labour government. This idea was opposed by old Labour views, and dramatically shows how different new Labour is now from when the party first started out. Since 1997 Labour's economic policies have sought to take a middle way between the more centralised socialist approach of past Labour governments and the free market approach of the Conservative government from 1979 to 1997. One o f the most popular policies introduced was Britain's first National Minimum Wage Act.This act was a massive revelation, and shows us that Labour still shares a socialist way of thinking, even in this modern day and age. In conclusion, it is fair to say that New Labour has abandoned its Socialist routes, but this can be attributed to Politics slipping into much more of a battle for the central spectrum of politics. The core vote now lies between the left and right, and to gain the power of government, the Labour Party has had to juggle appealing to its dye in the wool support as well as the core vote. Jono Davis

The Future of Information Assurance Essay Example | Topics and Well Written Essays - 1000 words

The Future of Information Assurance - Essay Example It needs a great deal of deeper layering of protection methods within the enterprise and globally it requires major developments to the fundamental information infrastructure in addition to extended collaboration across enterprise and national boundaries (techdigest, N.D). Since networked information systems become indispensable to present living, the need for information assurance in securing accessibility, reliability, and privacy for information become progressively more vital. As science and engineering technologies support the advancement of faster and more capable networks, it is important to develop information assurance concurrently. To advance the state of the art in technologies for future information assurance, it is important to foresee a better understanding of the science that manages networking and assurance, leading to novel technology approaches and a precise engineering discipline for information assurance (Lee and Gregg, 2005). Security measures are mainly concerned with the privacy, accessibility, integrity, and accuracy of an organization’s information and data transfers. Privacy indicates that the particular information can only be made obtainable to correct persons. Accessibility makes sure that data can be used at any established time, in agreed form and quality. Integrity means that data includes only agreed changes. Accuracy ensures the content, in which the designer’s identity is endorsed. In general, these are good enough to believe that organizations need to carry out their dealings within the scope of these standards to safe guard their intellectual property. The security strategy is the thrust behind the planning, accomplishment, and progress of suitable security design. Since the modern aspects of information technology are managed by global standards, security strategy and the consequential architectures are almost unique (Graf and Kneeshaw, N.D). When appraised with the notions of information security and information

COLLECTIVE BARGAINING Coursework Example | Topics and Well Written Essays - 250 words

COLLECTIVE BARGAINING - Coursework Example rkers and in the employment of workers safeguarded by the union, it is therefore important to know the statutes that need to be considered to ensure a smooth running on either sides. The Public Law Act passed by the congress in 1964 is categorical in defining the way a worker should be handled and the procedure that need to be followed in cases of firing. It discourages discrimination on any basis that include race and sex. The Equal Opportunity Commission (EEOC) was created to ensure that the legislations created in regard to the same are adhered to and the law is being enforced effectively without favor or fear. Knowing the statutes and the acts that describe the employer-employee relations is important and so I would advise the management to be cognizant with them before the agreement is done. This will be critical in avoiding tussles when any of the parties breaches the contract and the other seeks the intervention of the

Article Review and Reflection TopicHuman resouce Literature

Article and Reflection TopicHuman resouce - Literature review Example Research Questions or Hypotheses The research question holds a central position in a research paper. It addresses the idea, in brief, that the researcher explains in the course of his paper. Generally, the research question is stated specifically although sometimes, to address complex issues, multiple questions have to be mentioned. A common phenomenon observed among the Chinese enterprises is described by the phrase ‘lasting briefly, and growing with difficulty’. With the passage of time, the mindset of people has undergone changes along with economic development of the country. In the later part of the 1980s, the term ‘Private Economy’ emerged in China. The economic entities which are invested into by a non-government body or a private enterprise or individual and run by them are known as privately operated economy. They are based on private resources and do not embody the state capital. There are several small and medium enterprises that are emerging in t he country based on private investment. Such firms, although faring well in the initial phase, sometimes cannot grow further later on. It is quite difficult for any enterprise to hold on to its existence if it becomes stagnant. The hypothesis made in this paper is: whether the difficulties faced by the private enterprises is owing to the problem arising in the management of their human resources. Literature Review The literature review of a research paper provides guidance in the formation of a theoretical and conceptual framework required for the study. This builds the base on which the entire research work is founded. The literature review provides the backdrop for research work and shows further avenues for conducting research. In this current paper, the theory of small and medium private enterprises in China and their basis of management have been well established. Consequently, the authors have discussed the hurdles that these firms face, and the links between these problems an d their improper management structure. Conceptual Framework The conceptual framework pertaining to a research work is inclusive of three broad things: the problem to be addressed, the literature review and the purpose of research. Foreign companies operating in China had brought in the term ‘Human Resources’ into China. In simple words, the term refers to the workers that work in a certain organization and their capability to do productive work. They are an integral part of an enterprise since the development of a firm, both economically and socially, depends to a great extent on the human resources of the firm. The workers’ efforts can be categorized into two divisions: physical work and intellectual work. Not only does the quantity of production made by the workers put an upward thrust on the performance of the company in the market but is also largely dependent on the efficient management of the resources that would lead to a good quality of their performance. Human resources management, thus, plays a crucial role in any organization’s administration for it to remain healthy over time. By ‘effective human resources management’ one emphasizes the management of human resources in a reasonable and scientific way. A reasonable utilization of human resource

MARKETING - Brands cannot be expected to last forever Essay

MARKETING - Brands cannot be expected to last forever - Essay Example The ability of brand to capture the market determines the term of its survival. Several factors play crucial roles in determining the life span of a brand. Raymond Vernon (as cited in Steers & Nardon, 2006, p.36) has developed a product or brand life cycle theory that clearly illustrates different phases in the life span of a brand, they are; product development, introduction, growth, maturity, and decline. It is the first phase of a brand life cycle and the company carries out design, production, and research in this phase in order to ensure that the proposed idea would meet customer needs effectively. According to Kotler, Keller, Koshy, and Jha (2009, p.550), the management team usually conducts some market surveys to identify current market trends. Subsequently the company makes further modifications to the product in the light of obtained market responses. During this phase, the designed product is introduced into the market under a certain brand name. As it is a new brand in the market, consumers may not have adequate knowledge about it. Hence, marketers launch some public campaigns to promote the specific features of the products and thereby to popularize the brand. During this phase, the branded product would build its foundation in the market. The launched public campaigns and promotional techniques would begin to show its outcomes. However, the company still works with its advertising efforts so as to expand the brand image in the market. The branded product would have maximum market shares and have reached its peak of sales. In the opinion of Kotler et al (2009, p.304), during the maturity phase, growth gradually begins to slow down. The term of the maturity phase may vary from product to product according to the value of brand image. According to Meissner (2010), in the decline phase, brand awareness would be high even though sales are on the decline. Price falls, weakness in competitiveness, and emergence of rival would be other common

Montery Policy Essay Example | Topics and Well Written Essays - 500 words

Montery Policy - Essay Example Monetary expansionary policy is traditionally used to combat unemployment during recession, by lowering interest rates and increase in the total money supply. This is done with a view to increase consumer spending, creating demand for goods and services. However, if checks and balances are not kept in place, increased money supply with inadequate increase in supply of goods and services may lead to inflation, which in turn may accentuate demand contraction and therefore, recession! Mackay and Evans article, ‘Recession fears weigh heavily on the markets’ (WSJ, Nov 26, 2007) deals with the situation of the US economy in the background of mounting worries of market players about the sluggish economic growth and sub-prime crisis in the housing and mortgage markets. The 8.4% drop in the Dow Jones Industrial Average index, during the third week of November 2007 from its all time high and increased interest in the bond market are pointers to the market worries. The Federal officials do not share this gloomy prediction and expect the economy to clock 1.8 to 2.5% growth in the next year and that the sub-prime crisis should bottom out soon. This view is also supported by the Commerce Department, which is revising the Jul. – Sept. 07 GDP growth to 4% and confirming positive income and job growths. J.P.Morgan on the other hand, predicts a much lower growth rate of 1.5% in the first three quarters of 2008. Both The article points out to the delicate balance in the various sectors of the economy which could be upset, if institutions reduce lending to the housing sector and if this is coupled with reduction in spending by consumers on gasoline due to rising fuel prices. A slump in consumer spending is bad for the US economy as well as for the economies around the world, which export their products to the large US market. The contagious effect of the US housing crisis to the European

Post-Staff Reduction Plan Essay Example | Topics and Well Written Essays - 500 words

Post-Staff Reduction Plan - Essay Example But the security perspective of the installation will not change in any way (No reduction of the size of the building or installation is possible).My line of action to cope up with the unpleasant responsibilities will be by adopting the following strategies: 1. Generally, reduction in the staff strength will be on the basis of seniority, by applying the procedure of ‘last in first out’ method. In the present case, I will follow this method strictly, to remove any apprehensions in the minds of the staff. If any other member of the staff has to be removed on out of turn basis that will be by adopting the normal disciplinary proceedings and on the basis of the findings of the departmental enquiry. Reduction in staff on any count will be an unwelcome change, but I will face the situation with a positive attitude by orally assuring the staff that the impending retrenchment will be hopefully be a temporary phenomenon, and as soon as the budget constraints are improved they can look forward for a favorable response from the management. I will be guided by this principle: â€Å"Your behavior and attitude are critical elements in steering the group successfully through the transition. A positive attitude does not imply that you sho uld deny the difficult and unfortunate aspects of what might be happening.† (www.ucdmc.) The staff shall be in a state of anxiety. As such I will keep the doors of communication open, and deal with them with utmost patience. 3. I will impress upon the staff, that there is nothing wrong with the management of the company, the top management is responsible and ever eager to mitigate the difficulties of the employees facing retrenchment, but the bad shape of the economy and the market forces are responsible for the present state of affairs. I shall try my best to normalize the reactions of the employees and assure them of all lay-off benefits which will be settled within the quickest possible time. 4. I shall

Bethany Qualls's essay Assignment Example | Topics and Well Written Essays - 250 words

Bethany Qualls's essay - Assignment Example Most arguments and facts expressed in Qualls’ essay have their basis on evidence, examples, and references. Formality in academic writing is a vital aspect. An academic paper should be free of slang and informal words including contractions (Beard 474). Qualls’ essay satisfies the standards of formality in academic writings. It is free of informal words and contractions. Besides formality, clear statement of a writer’s point of view is imperative. While stating the point of view, writers avoid using second person pronouns. Instead, third person pronouns are best applicable with exceptions of instances when first person pronouns use is justified. Qualls’ essay is appropriate in expressing views using third person pronouns and, in some instance, the first person. Although Qualls’ essay conforms to the standards of a formal and well-written academic paper, there are notable points that demand improvement. In some instances, Qualls does not use direct and succinct statements. Sentences appear vague, long or complicated and, therefore, unclear. An example is the use of shortened words in Qualls’ essay. The sentence, â€Å"I wasn’t enthusiastic about his visit,† contains a shortened word. Instead of using â€Å"wasn’t,† Qualls should use â€Å"was

The history and evolution of La Cosa Nostra Essay

The history and evolution of La Cosa Nostra - Essay Example La Cosa Nostra, over several years, founded its reputation for the cold-blooded use of violence. This aggression has taken place generally in the form of thrashings and assassinations. Personal aggression, and to a lesser extent it was brutality against property, such as, intimidations, fire-raising, blasts, is the distinctive pattern of the methodical use of aggression as an instrument of doing business. Violence and the threat of aggression were the ways by which the LCN gained monopoly control over a variety of illegal enterprises. It disheartened and abolished competitors, and it strengthened the reputation and trustworthiness of the LCN. Aggression is also used for in-house discipline. By the mid 1950s, Cosa Nostra thought of shifting their business to the cities from the rural areas. They understood that they could achieve financial gains only in cities. The industrial boom took place in the cities of Sicily. Here, the gains in terms of real estate, construction, and transporta tion were more hopeful. Thus, they turned out to be industrialists and became an element of the urban enterprise.

Program Design of an Outpatient Adolescent Prevention Essay Example for Free

Program Design of an Outpatient Adolescent Prevention Essay The adolescence stage is often characterized as the stage of maturing from childhood to adulthood. This stage of maturing commonly occurs at the age of 12 for males and 14 for females. This is where significant developments in both physical and mental abilities of an individual begin to happen as early signs of puberty stage. This is the moment where a person or an individual starts to operate according to his or her own personal views in life and practice independence from their guardians. Furthermore, adolescence is the stage of trials where teenagers are expected to be active in doing things that differ from the usual, which will satisfy their urges due to their growing curiosity. Professionals normally define adolescence as the most critical stage of growing up. This is where an invidual experiences sudden changes in sexual drives, acquire mood swings, develop relationship with the opposite gender, and encounter different kinds of difficulties in shool and at home. Apart from these technical defiinitions of adolescence stage, it is also the stage where young people from 12 to 19 years old start to be involved in different types of substance abuse (Answers.com Health, 2008).   Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚   There are different kinds of substance abuse that adolescence are faced with, namely, cigarettes,   alcohol, and drugs. These are the most popular substances of modern time amongst teenager. According to recent reasearch archives, data shows that alcohol and drug abuse are the most common substance that teenagers abuse. In 2006, there was 1.2 million adolescents from 12 to 17 years old who smoked cigerettes; 631,000 drank alcohol; and 586,000 experienced drug dependency (Focus Adolescent Services, 2008).   Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚   This data clearly indicates that most of young individuals in the puberty stage are involved to these kinds of abuses. Figures mentioned show that drug abuse has the lowest percentage of abuse among the three substances. Continuous efforts and programs to decrease the number of adolescents involved in drug dependency is constantly needed because of the high potential hazardous effect it can cause to the life of young individuals.   Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚   Moreover, efforts and supportive programs are implemented over the years, considering the serious effect that drug abuse can cause on the lives of the youth. Because of the active campaign to battle adolescents drug dependency, success is evident in positive results that show the decreasig number of young ones involved in drugs.   Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚   One effective way of treatment for adolescent drug dependency is by means of drug rehabilitation centers. This is the traditional method for treating drug dependency among individuals. These centers are characterized as the special environment for drug abusers coming from different backgrounds, who are advised to stay in the facility for a certain period of time to achieve the needed treatment for addiction. These treatments include detoxification and counselling for possible success of recovery from drug dependents (theraphistunlimited.com outpatient). In addition, drug rehabilitation centers gurantee to properly address the needed medications of drug addicts through effective programs conducted by professional doctors, psychiatrists and counsellors.   Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚   Aside from the traditional way of drug rehabilitation, another possible way to properly address the abuse of drugs among teenagers is through outpatient rehabilitation. This program has the same purpose of addressing needed medications for adolescent drug abusers. However, with this type of program, patients no longer need to stay inside the rehabilitation center to get needed attention from addiction to recover from drug abuse. Basically, outpatient rehabilitation is like a live-in residential program that is usually done at home (theraphistunlimited.com outpatient). Although outpatient program is advisable for minor cases only, it has a big potential to be as effective as the traditional rehabilitation center. With the proper formulation and implementation of this program for adolescents involved in drug abuse, outpatient program can be a reliable way to properly address drug abuse among teenager. Furthermore, this type of program is advisable to ensure continuous recovery of   the patient after undergoing treatment in a rehabilitation center (theraphistunlimited.com outpatient).   Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚   In accordance with the concept of outpatient rehabilitation program, I designed a program design for outpatient adolescents who engage in drug abuse. This program is formulated to contribute on the ongoing campaign to lower the rate of adolescents that are suffering from drug abuse. The main objective of this program is to protect the adolescents from the risk of further deterioration of drug abuse. Drug dependency in the puberty stage is a critical issue that needs to be addressed. Nevertheless, this program will make its own contribution to ease the problem of drug abuse. It will focus on rehabilitative works for adolescents to further effect recovery from drug abuse and addiction. Outpatient rehabilitation may be advisable among adolescents with minor drug abuse only. However, the program will also serve as a safety measure to ensure the effectivity of the rehabilitation center towards full recovery of the patient. Furthermore, the target of this program are the teenagers who have undergone treatment in rehabilitation centers for treatment of drug abuse. With this design, adolescents will be advised to attend a program that will keep them interested to stay away from drugs and show them positive outcome of recovering from drug abuse.   Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚   With the understanding that teenagers are having a hard time recovering from drug abuse, the design of this outpatient program will protect the iniatives done by the decisive adolescents to recover from drug abuse. Also, through this program, patients will get the guarantee of effective service to help regain composure as they start to work their way to be part of the community again. Furthermore, this program will work to maintain the momentum of affecting change towards full recovery of adolescents from drug abuse. Its service will be characterized as a further rehabilitative medication for adolescents.   Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚   To be an effective outpatient rehabilitation program for adolescents, the program is composed of major features to address accordingly the needed treatment for drug abuse. First on the list is to empower family support. This is to explain to the family that their efforts and care is needed for the recovery of the patient. Second, the Comprehensive Education about drugs, which will give the patient the needed information about the proper use of drugs and its negative effect to the body if abused. With this, adolescents may understand that abusing drugs can cause serious effects in their health. Third is counselling and sessions with a former adolescent drug abuser who succesfully recovered from addiction. The primary purpose of which is to inspire the patient to work hard for recovery and instill positive views to stop drug abuse for a better life and future. Fourth is the Recretional Activity, which aims to give the patient a chance to be involved in various acitivities to regain confidence that will help him or her start a new life after engaging in drug addiction. Fifth is the Religious exercise. With this, adolescent drug abusers may realize the bright side of living a new life. Last of the features is regular check-ups of physician and psychiatrist to address proper medication and record the improvement of the patient. References   Focusas Adolescent (2008) Drugs and Teen Substance Abuse: Retrieved April 3 2008:   Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚   http://www.focusas.com/substanceabuse.html Narconon. (2007). What is a Drug Rehabilitation Center. Retrieved April 3 2008 from   Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚   http://www.narcononstonehawk.com/what_is_drug_rehab.php    theraphistunlimited.com outpatient(2008), Outpatient Drug Rehabilitation: Retrieved april 3, 2008   Ã‚  Ã‚  Ã‚   from http://therapistunlimited.com/index/Articles/Therapy++Rehab+Services/Outpatient Answers.com Health. (2008). Adolescence. Retrieved April 3, 2008, from   Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚   http://www.answers.com/topic/adolescence?cat=health

Say Yes to Homosexual Marriage Essay Example for Free

Say Yes to Homosexual Marriage Essay Everyone can marry the person they love, the murderers, the corrupt official, the beggar , the thief , the old spinster can get married. Gay, however, cannot. marriage is the last process and expression of love. Traditionally, marriage is an institution and promise about a man and a woman to live forever and form a kinship under the law. Our city – Hong Kong thinks homosexuality is unacceptable. Homosexuality can be classified into two categories: gay and lesbian which a man loves a man and a woman loves a woman respectively. It is a sexual orientation that one can in love with others that share the same sex. Homosexuality marriage is a kind of marriage between two people in same sex or gender. Why homosexual marriage should not be encouraged? A marriage is simply about two people love each other and willing gives a commitment for the relationship. It shouldn’t be banned since gay marriage encourage people to build up a stronger family ties, love is first-rated in terms of marriage and it’s unrelated of gay marriage to trigger other improper forms of marriage .So same-sex couples should have the same legal right of marriage as different-sex couples. The biggest argument for people against same-sex marriage is that it will totally damage and spoil the value of family and affect society in some ways. However, it’s far beyond the truth. As for today, there are lots of sexual problems and sexually transmitted disease in our society such as AIDS. It is the result of improper, unprotected and careless sexual relation. To allow same-sex marriage can help people to build a strong family belief and minimize the problems of the improper sexual lifestyle in society. Marriage is an encouragement asking people to settle down for your partner and is a promise that two in loved people will work to build their own life. Strasser (2006) stated that homosexual marriage sometimes give a helping hand in rebuilding relationship between people. Due to the prohibited of homosexual marriage, thousands of gay people have unsteady relationship. What even worst is they, usually, are having unprotected sex with different partners. This distorts the value of relationship and love. The legalization of same-sex marriage pushes gay couples to build up their family and stop the frivolous life. Eskridge(2011) remarks that marriage can  be classified into private and social institution. For the social institution, marriage is a way to build kinship among two individuals. Thus, it can stabilize and keep society in a harmonic situation as it can group people into ‘us’ as a whole. Absolutely true, the point is that gay marriage would not affect the harmony of the society. More importantly, the prohibition of same-sex marriage have created lots of noise and demonstration in our society, it rather destroy the harmonious rather than stabilizing it. Therefore, why couldn’t approve homosexual marriage to attain a win-win situation? Those who against homosexual marriage stated that it would violate the meaning of marriage and does not respective to what marriage really means. However, do they really know what being married really means? Marriage is all about love. Love is everything its cracked up to be. Thats why people are so cynical about itIt really is worth fighting for, risking everything for. And the trouble is, if you dont risk everything, you risk even more. ( Jong, 2010, P.45) Love should not depends on its gender but feeling. Getting married is the last process of ending the long love journey. It is the one and the only way to show how much a couple loves each other. This is actually what marriage means and the thought behind. Marriage should not just limit to one man and one woman, instead, it should be available for two people no matter what their gender are. â€Å"Over time, people came to view marriage as a relationship between two individuals who were free to organize their partnership and their parenting on the basis of their personal inclinations rather than pre-assigned gender roles.† (cootnz, 2011). Gender, nowadays, become a less essential element of marriage because our feeling matter most. If society only allows different-sex marriage, isn’t it violating the principle of marriage – love and promise? There’s an argument stating that same-sex marriage would lead to the rise of another serious problem towards morality. It could have chain effect that increases the opportunity of other kinds of improper marriage and it distorts the original idea of marriage. The improper marriage includes polygamy: a marriage between a man and two or more wives, Bestiality: a sexual relations between a human and an animal, could be follow. Is same-sex  marriage provide a ‘ slippery slope’ for another forms of marriage? That is not true. The case of having multiple wives and having sexual relation with an animal is too extreme and totally unrelated. Even if there is none case of gay marriage, it couldn’t guarantee the improper marriage like polygamy and bestiality will not happen. Marriage is only about two human beings who are in loved with each other without considering the gender so marriage is just about loves. Wolfson (2003) noted that homosexual marriage sets a precedent for future cases of polygamy and bestiality. This is the weirdest argument because polygamy and bestiality is not just about two human beings. Thus, allowing gay marriage is not a slippery slope of other sort of marriage. Pinello (2006) noted that without true love, marriage cannot be maintained. The ultimate goal of love is getting married. And what’s marriage about is love. Banning homosexual marriage is a cruel way to avoid two loved people to stay with each other. Moreover, it’s not wrong because gay marriage encourage people to build up a stronger family ties, love is first-rated in terms of marriage and it’s unrelated that gay marriage will trigger polygamy and bestiality. Thus same-sex couples should have the same legal right of marriage as different-sex couples. APA referencing: 1) coontz, S.(2011,January 9), from http://www.stephaniecoontz.com/articles/article55.htm/ 2) jong, E (2004). What do women want (3rd ed.) Germany: HarperCollins 3)Eskridge, W.()Case for same sex marriage : from sexual liberty to civilized commitment, New York: free press. 4) strasser, M. (2006) Legally Wed: Same-Sex Marriage and the Constitution, Ithaca: Cornell University Press 5) Wolfson, E. (2003, June 2), E-Journal: For Richer, For Poorer: Same-Sex Couples and the Freedom to Marry as a Civil Right , from http://www.drummajorinstitute.org/library/article.php?ID=5518 6) Pinello, D(2006) Americas Struggle for Same-Sex Marriage ,Cambridge , MA : Cambridge University Press

Customer Care At Sheraton Hotel Kampala Tourism Essay

Customer Care At Sheraton Hotel Kampala Tourism Essay INTRODUCTION Kampala Sheraton Hotel is an international hotel in Kampala, Uganda. It is situated on Ternan Avenue in the central division of Kampala. Sheraton Hotel Kampala is part of the Starwood Hotels and Resorts Worldwide Incorporation. Sheraton is located at the heart of Kampala. Sheraton Kampala serves the needs of upscale business and leisure travelers worldwide. For over 75 years this full-service, iconic brand has welcomed guests, becoming a trusted friend to travelers and one of the worlds most recognized hotel brands. It has also stepped into major international markets all over the world. What is customer care? The customer care operates in markets whose tastes change as times change. The hospitality industry is greatly affected by these changes and this means that the customer care has to change accordingly. Customer care services at Sheraton Hotel Kampala include reliable services, security, parking space, front desk services, upscale frontiers, attractiveness, beauty, speed that comes with service delivery, attention to customers, anticipation of customer needs, honesty and a decent attitude towards customers. These services are intended to make customers comfortable, create memories they can ponder about, create satisfaction that will cause them to pay for the services and thereby retain the customers. Every business hopes to create and serve but the challenge is actually meeting the motive. Sheraton Hotel has also provided quality services for its customer base. The hotel has a customer care service policy which caters for customer activities. These policies include exclusive accommodation, efficient and timely delivery of services, hotel guides, security, customer attention, parking space, 24hour front desk services, and anticipation of customer services. Despite Sheraton Kampalas efforts to provide the best services to its customers, the hotel has competitors in the hotel industry like Serena. Unfortunately, the company can barely do much in creating a new market. This is due to the average to low standards of living of people in Uganda. PROCEDURE The target study population was the customers and staff of Sheraton Kampala. The study involved 75 respondents, 50 of which were customers of the hotel and 25 were part of the staff at Sheraton Kampala. Non statistical methods were used for example the nature of field respondents and other field situations. A descriptive study was undertaken in order to determine the characteristics of interest at Sheraton Kampala. The qualitative and quantitative data acquired from both primary and secondary sources was analyzed. The study was majorly based on customers views, opinions and preferences in order to make judgments, conclusions and recommendations. The primary sources of information were acquired from the staff and the customers of the hotel. The secondary information was acquired from Internet, newspapers, journals, sales report and invoices. Questionnaires were given out to the customers in order to seek their opinions, views and preferences. Observation of the customers was conducted in order to verify that the customers actions were a lot like their views. MAIN RESULTS AND FINDINGS These are the finding concerning the demographic characteristics of employees at the Sheraton Kampala. There were more female employee respondents than male respondents. This precisely means that females are more attractive in the hotel service industry because of they are presumed to be better at customer care in comparison with males. From the above illustration, most of the workers are aged between 30 and 39 followed by 20-29, then 40-45 and lastly 50 and above. From the results above, all the employees are educated and have the capability to respond to the questionnaires given out. The hotel customer care service recruits people who are old and mature of which most are married. The only explicable reason for the outlook of the results is mainly because Christianity dominates as a religion in Uganda. This means that conclusions can be based on the views of the employees for they have gained a sizeable amount of work experience. These are findings concerning the customer care strategies employed by Sheraton Kampala. 44% of the employees agreed that tour guides and other services are the best strategies employed by the hotel. 28% of the employees recommended training of the employees. 20% and 8% of the employees suggested that motivation of the employees and after sales services would be a great strategies. This is so because this would attract customers which in turn brings about customer retention and increased sales. 28% of the customers agreed that they work hand in hand with the top management in order to improve customer care for the purposes of customer satisfaction. This is more or less induction training of the employees. 44% of the employees were not sure about if the top management works hand in hand. One can then conclude that the activities ensure quality of customer care and customer satisfaction. 56% of the customers acknowledge that for customer care services to be successful, the customers needs should be at heart in order to achieve customer satisfaction while the others are not sure or carry a different opinion. These are findings concerning customer care services. A TABLE SHOWING THE RATING OF ASPECTS OF CUSTOMER CARE AT SHERATON KAMPALA. Rating Clean Friendly Helpful Efficient Polite and courteous % % % % % Good 60 32 68 60 90 Fair 40 68 28 24 10 Poor 0 0 4 16 0 On critical analysis of the above findings, one can rate the customer care services at Sheraton Kampala as generally good. A TABLE SHOWING THE RATING OF CUSTOMER CARE SERVICES AT SHERATON KAMPALA. Rating Parking space Security Front Desk Service Hotel guides Customer attention % % % % % Good 90 86 88 36 92 Fair 10 14 12 40 8 Poor 0 0 0 24 0 Regarding the above results, it is no wonder why people go to Sheraton Kampala. This is because of their good services despite some flaws faced in some areas especially with the hotel guides. Most of the customers appreciated the services that were offered so the services at Sheraton Kampala are creditable. ANALYSIS AND DISCUSSION. SWOT analysis is a form of strategic analysis that identifies and analyses the main internal strengths and weaknesses and external opportunities and threats that will influence future direction and success of the business. Strengths Weaknesses Internal Location of the business Recruitment of unskilled workers that require training. Strong brand reputation Poor services offered by hotel guides Good customer care policy Few services offered to customers Fair management efficiency High prices charged for quality services. Focus on customer satisfaction Opportunities Threats External Undifferentiated products and services in relation to competitors like Serena A new competitor i.e. Serena Hotel A new international market Price wars with competitors Taxation is increased on the services. CONCULUSION From the findings, it can be deduced that Sheraton Hotel Kampala has a good performance level especially towards employees. Some of their substantial customer care services include training of employees on customer service handling, complaint handling, seeking customer attention, avenues of customers complaints, transport services and replacement. Employee motivation has been a stimulant to the growing number of customers at Sheraton Kampala. However, training and motivation should be enforced in order to maximize the customer care delivery. From the research findings, the customer care services are generally good as acknowledged by hotel customers. However Sheraton hasnt created an interface for customers complaints that can air out their views on the services provided. It is also important to note that a significant relationship between customer care delivery and customer satisfaction exists. The two variables are directly proportional to each other. The better the customer care delivery, the improved satisfaction of the customer and vice versa. RECOMMENDATIONS The hotel should arrange and present streamlined hotel guides who are more knowledgeable about the hotel. When a few of the hotel guides were asked about the hotel, they were only conversant with the dining and resting rooms avenues. This is a limitation to Sheraton Kampala. The complaints of the customers should be highly regarded. A customer complaint desk should be established. The hotel will then be more open to external ideas if they handle the ideas. As the core focus of Sheraton Kampala is the customer satisfaction. The management of the hotel should involve the customers while designing the customer care policies. The employees of Sheraton should be involved in the designing of the customer care policies as their creativity will be tapped and more ideas will be sprought up. AREAS OF FURTHER RESEARCH. Research should be carried out on the employee performance and customer satisfaction. Research should be carried out on the impact of customer care services on sales volume. Research should be carried out comparing customer care services of other hotels.

Libertarianism Essays -- essays research papers

  Ã‚  Ã‚  Ã‚  Ã‚   Successful Love   Ã‚  Ã‚  Ã‚  Ã‚  How can couples have successful love? Very seldom do couple start a loving relationship, and keep loving each other. Most relationships go down the drain usually between six months to two years. In the beginning, relationships are new, exciting, and passionate. After some time passes, things change and everything becomes predictable. When this happens, partners get sick of each other and start to fight and argue with each other. Basically, you just get on each others’ nerves. Authors Deborah Tannen, John Gray, Susan Page, and John Gottman explain certain solutions to have successful love. These authors have experience in analyzing relationships. Tannen is a linguistics professor at Georgetown University, specializing in language and communications. Gray is an inspirational writer on relationships. Page has done much work in workshops specializing in relationships and communications. Finally, Gottman is a psychology professor, who has done research on relati onships between two thousand married couples. They all mention that in order to keep a strong relationship, there are particular skills that you need to know. For men and women to successfully communicate, they must be able to listen to each other, understand each other, and not criticize one another. You must have these components to make a relationship successful.   Ã‚  Ã‚  Ã‚  Ã‚  Listening is one of the most important aspects of successful communication between men and women. Listening is the act of paying attention in order to hear one another. When couples communicate, they usually think about talking instead of listening, even though â€Å"98% of good communication is listening.† (Page,28)Page states, â€Å"Listening means putting yourself in the other person’s shoes. It means trying to understand a different point of view before you try to make yourself understand. (Page,28) This explains the fact that what you are saying to someone may mean something totally different than what you wanted to say. To stay away from this problem you must speak as if you were listening. In other words, you have to hear the words that you are saying before they come out of your mouth. â€Å"To some people listening is a highly refined skill that is reserved for deep, intimate conversations or delicate negotiations.† (Page,28) To othe r pe... ...e him for who he is and the things he does for you.† (42) On the other hand, Tannen and Gray agree that you must be positive.   Ã‚  Ã‚  Ã‚  Ã‚  As you can tell, there are many tips to have a great relationship. After reading the authors’ essays, I have learned what to do and what not to do in a relationship. So next time my boyfriend starts to drift away, I will handle it differently. Instead of getting upset and crying because he doesn’t want to be with me; I will just let him be. I can understand that â€Å"he is going into his cave† and wants to be left alone. I will realize that it isn’t my fault. (Gray, 21) As author Deborah Tannen discusses the differences between men and women, she says â€Å"different perspectives on expressing or concealing dissatisfactions and doubts may reflect a difference in men’s and women’s awareness of the power of their words to affect others.† (15) If you are in a relationship and you want it to be successful, make sure that you listen to your partner, you understand men and women’s communication differences, and ne ver criticize-just compliment. If you work on these elements, you will achieve â€Å"Successful Love.†

The Chronicles Of Narnia: Book Report Essay -- Book Report Chronicles

The Chronicles of Narnia: Book Report Digory and Polly were good friends. They both lived in England for all of their lives. One day they were playing when Polly wanted to show Digory her secret place. It was up in her attic. She hid many things there. She hid fruits and snacks to eat and a lot of other stuff to.   Ã‚  Ã‚  Ã‚  Ã‚  Digory noticed a door across the attic. Back then the houses were connected together and they thought that if they would cross the rafters and open the door they could sneak into a house and the next and so on. The reason for all of this was that one of the houses down a ways was abandon.   Ã‚  Ã‚  Ã‚  Ã‚  So they started off, one rafter at a time. They had to remain extremely silent for if someone would here them they would think it was a robber. They opened the door and began the next house. After a while they came to the one that they thought was abandoned, but after they opened the door and saw all the books they knew that they were wrong.   Ã‚  Ã‚  Ã‚  Ã‚  They were in the forbidden study. That was uncle Andrews private room. It seemed as if no one was in the room, so they decided to look around. Polly noticed that there were several different types of rings on the table.   Ã‚  Ã‚  Ã‚  Ã‚  Suddenly Digory saw someone stand up from the chair, it was uncle Andrew. He told Polly not to touch the rings, but it was to late. She disappeared into the air. Digory was confused. He wondered what the rings did. Did Polly just disappear or did she go to some distant land? Uncle Andrew explained how that one ring would take you to this land and that the other one would bring you back. Uncle Andrew was not sure that it worked yet because the only things that entered before were guinea pigs.   Ã‚  Ã‚  Ã‚  Ã‚  Digory put two rings in each pocket with gloves(so he would not disappear). Two were for Polly and two for him. He put the disappear ring and felt funny as he went speedy to the new land. It felt as if he was swimming. He swam upward to see where the water went. He came out of the water and saw a beautiful forest. He noticed guinea pigs and far away a girl leaning against a tree.   Ã‚  Ã‚  Ã‚  Ã‚  They noticed that there were many other puddles of water like the ones they came out of all over the woods. They were going to explore the other puddles, but wanted to make sure they could get back first. They went over onto puddle, but it was shallow. They realized that ... ...about the wonders of the apple. She told him that one bite would let you live forever. Digory was not so sure. He took off running toward Polly and Fledge. He shouted get ready to leave. Just before Digory got on the witch said do not let the lion have immortal life when you can. At that time Digory was not sure what he was doing was right. They took off to Narnia which is the land of where the lion lives. The lion told them to throw it towards the mud. Digory did and it grew into a beautiful tree. The lion told him how the tree would protect them from the witch. Digory mentioned that she ate an apple. Then the lion thought for a while and said she will spend the rest of her days practicing her magic and will leave us alone. Digory, Polly, and Uncle Andrew went home. Digory still had one apple left from the tree that he planted in Narnia and he gave it to his poor old mom. The next day Digory heard the doctor saying that it was a miracle. Digory planted the core in the back yard. It grew very big, but the apples did not have any powers at all. When Digory was older and the tree was knocked down he had it made into a table or something that had magical powers.

William Edward Forster Essay -- Education Act of 1870, England

Section A – Plan of Investigation I will analyze the question of â€Å"How did William Edward Forster contribute to the Education Act of 1870 in England?† How he contributed to the act and what changes he did within the act will show how the act became a new advantage in England for the middle-working class. A speech made by William Edward Forster about the Education Act and a memorandum of October 21, 1869 will be used to discuss his contribution and all the provisions made to the act. The book The Elementary Education Act 1870 by Thomas Preston can be great help because it focuses on the Education Act only. For this question, it is best to start by researching about W.E. Forster and the Education Act of 1870 itself. The contribution of W.E. Forster to the act benefited a lot of families and children themselves because they could get an education for free. Section B – Summary of Evidence William Edward Forster drafted the Education Act of 1870 after the government decided to educate the citizens of the country and because England feared that they lacked an effective education system (Docstoc-documents). This act was also known as the Elementary Education Act and it was a culmination of a long struggle (thirty years) to establish an effective and nationwide education schooling system for children ages 5 to 12 (Looking at History). Jackson wrote, â€Å"Forster did not go to school until he was thirteen, he was taught by his mother† (16) could be the reason why he started the Education Act. Therefore W.E. Forster contributed in creating school boards for England, and the country would be divided into about 2,500 school districts (Spartacus Educational). Like W.E. Forster stated in his speech, there are two primary objects in this bill t... ...Brown who loves to talk about history because it interests him and because he likes discussing the political issues in the world. The purpose of the webpage is to inform about The Education Act 1870: revised version. The website was very helpful because it gave a handful of information about the act and it especially talks about the working-class in England. It also gives a great understanding of the requirements of the act and how the working-class benefits from it. The webpage was worth it because it gave many different facts about the Education Act and it also helped a lot while doing research. There could possibly be some limitations to this source because it was written about 140 years later. The good thing is that the source was never bias at any point, it just gave all the different facts and never focused specifically on one thing with one point of view.

Assess The Individual In A Health And Social Care Setting Essay

As a part of my role I go out and assess potential residents that are looking to be admitted to the Home where I work. The usual process is that someone telephones or visits, whether it be a Social Worker, a family member, a Health Care Professional from Hospital or the perspective resident themselves. We have an assessment form for this stage we call a Resident Enquiry form, basic details are asked of the potential resident and contact details are noted as well as medical conditions, and a brief overall picture of the person. Once a visit has been arranged or if they happen to come unannounced which is recommended, I give them some information after they have had a look around the Home and asked any questions they may have. The information includes our Home brochure, our statement of purpose, our CSSIW report and Local Authority report and a newsletter. It is extremely important to work in partnership with other agencies involved with the potential resident to be able to provide the right care needed and the right social environment and know their personal choices etc. It should enable a smooth cross over into the Care setting, with all their needs being met and staff are able to get an overview of the resident’s needs as well as their personality, hobbies, character etc. Looking at this unit I have discovered several styles of assessment, the questioning model, which is something I often do when assessing a resident, as I personally feel it can be impersonal sat filling in a form in front of them, as if they have to pass a certain test to be allowed to come to the Home. I prefer to ask, listen, process the information, and then go and fill out the form after I have finished chatting to the resident. This method is however led by me as the service provider; I have to decide if our Home is able to meet their needs as I ask some of the questions that we have on our assessment form that we use. Read more:  Essay About Assess Individual in Health Care I don’t particularly like the procedure model as it appears that the potential resident has to tick all the right boxes to get a place in our care Home. If unsuitable for whatever reason they may feel rejection,  insignificant, upset and worried. The exchange model sounds the best as it puts the person being assessed as the expert and I would like to put an assessment across this way, and ask things like how do you think we as a Home can help you? Etc. The resident should be the most important person in all decisions being made prior to coming into our care Home. They are the ones that are going to be affected, emotionally, physically, mentally, a disruption to their usual daily life, a huge significant change, giving up their own homes, with so many memories and treasures. Our standard resident assessment form – prior to admission, is set out much like our enquiry form but in much more depth, the form is designed as a rough guide of questions to ask prior to assessment to ensure that the Home has the right facilities, environment to meet their needs. Not all of the form is filled in with the potential resident, some questions are asked of the Nursing Staff, family or social worker. I think that when assessing a resident it is important to gain their trust, get to know them and chat about other things not only what is on the form. I like to talk about the Home where I work; describing it, the staff, the Home owner, the dog, the food then let them ask me questions if they wish which they usually do. I try and be as positive as I can about them coming into care, describing activities that take place, the fun we have at Christmas and birthdays, the productions the staff perform for the residents etc. The elderly often think of care homes as the end, defeated, giving up, sadness, etc, I like to help them see things differently if I can, that together we can help them continue to be happy, continue their way of lives as best as we can, that they will never be alone or afraid, that someone is always around if they need them, that they will make new friends etc. When assessing I believe I use a mix of the questioning and the exchange model. Recently I was asked to show a couple around our Home, which I did of course. After looking around the Home I sat and chatted with them answering various questions and taking details off them as they were extremely keen for their relative to come to us as soon as possible. The potential resident was in  hospital and initially the advice give to the family who has no Social services interaction thus far, was to go down that route, get a social worker involved to assess, to offer support with choice of a home, the financial procedures etc. The family were happy with this route as there was no immediate hurry for her to be admitted, she was currently in hospital recovering after a water infection and some dizziness. Two days later the family contacted the Home asking if someone could come and assess their Mum as soon as possible, because after telling their Mum they had visited us and how the Home was, she was very eager to come to us straight away and the Social services had told the family that it may be several weeks for them to come and see and start the process going. The family were afraid the bed we had available might go, that the only involvement they needed from Social services would be to set up a care assessment and a contract of agreed care needed as the financial help would not be required as she would be privately funding herself. I chatted with my Manager who agreed that it was in this lady’s best interest to go and assess her as she wanted to leave hospital and come to us, so after contacting the ward in the hospital to let them know we would be coming to assess Mrs G, we both went to assess her in hospital the next day, which the family were thrilled about. I took the lead in her assessment and asked the nurses on the reception area if I could pleas come and assess Mrs. G and where I was from and my position, they then told us where to go to find her. Mrs G was absolutely lovely; she was really pleased to meet us and asked immediately when can I come to you. We chatted for a while, she said that we could ask her anything and sh e would tell us whatever we needed to know. We talked about where we both lived, about our children, about old Aberdare, how things have changed. She told me she was not going home to her house as she was afraid of being alone and wanted company. We had a few giggles as we shared some funny stories about our families, then I asked her a few questions about her basic needs and abilities. I didn’t write anything down whilst I was chatting with her as I felt it would be rude, I asked her what we could do for her, what she likes to do, what interests she has etc. She was really open about everything and was so pleased to know she could get out of hospital and come to us. She asked me what happens next, when she could come. I said I was going to have a chat with the nurses first, then the home owner then make arrangements for  an admission date if she was happy with that, she of course was. I went to find a nurse that had been looking after Mrs G, I asked how she was as a patient in the hospital, and she said she was a lovely lady, no problem whatsoever, independent though sometimes forgetful, does everything herself, sleeps well, but is at risk of falling. The nursing staff had given Mrs G a zimmer whilst in hospital, and the impression I was give was that they weren’t very keen on their patients moving around in case they fall. I thanked the nurse for her assistance and told her I would be in touch once an admission date had been arranged. I telephoned the Home Owner to ask when it would be convenient for Mrs G to be admitted, if there were any jobs he needed to do in the empty bedroom, he said that she could come whenever she was ready. Mrs G and her family were of course thrilled with this news and an admission date was arranged and the ward staff informed. Two days later Mrs G was admitted to the Home and is still very happy and settled with us. Her early assessment enabled her to come to us within a few days, she was unhappy in hospital in a bay on her own, she knew she couldn’t manage at home and didn’t want to anymore and wanted to get a bed with us, as she was familiar with our Home, she had actually visited some friends of hers that lived in the Home for a while, several years previously. After her admission is when the real paperwork assessments and care plans, risk assessments take place, the personal history forms, care profiles, likes dislikes etc all have to be completed. This was all done with Mrs G present and asking her opinion on what was put in place for her. You will see by her care plans that I recommended she be weighed regularly as she was really small, 5 stone on admission and not a great eater, I later recommended if things deteriorated she be referred to a dietician, which she has since being admitted. Her daughter and she agreed she no longer needed a zimmer frame; she now walks without one and is perfectly safe and able to do so. She does forget to wash and dress, she does like to stay in her room some days, she might forget to wear underwear, she likes to walk up and down the stairs unaided and go back and fore to her room and the garden whenever she likes, which is all ok, it is all accounted for in her care plans and  risk assessments and she is happy and settled and her family are happy too.

Porters 5 Forces Analysis Of Communications Industry Essay

The receiving set converses patience is ace of the worlds sectors of the economy that is experiencing high competition due to develop exceptions of globalization, happen in technology and diversity of node wishs. The main work that argon offered in this business argon meshing access, jail cell ph unmatched service or alert communication, messaging, music, ring tone and video scattering among separates. There argon about 600 companies that are actively involved in this manufacturing and they constitute combined annual revenue enhancement of over 110 billion US dollars.However, in that location are tetrad study companies that have dominated this concentrated foodstuff fro approximately time and they include Verizon, bolt Nextel, T- runny and AT&T. Wireless communication work owe its demand to an growing in consumer income and only those with good income can genuinely utilize or receive such(prenominal) run. Most businesses similarly utilize the technology and therefore the profitability of the wireless companies depends on how best they can attract these businesses, their trade skills and their ability to come up with raw innovative technologies.Porters five forces abridgment has been use by many companies to analyze their sight in the indus return and therefore strategically position itself to throwle the egress of competition. Since the issue has been identified as a study little terror to the existence of the companies fabrication, this kind of analysis is thus suitable for companies which would deal to reckon their opponents, their customers, buyers, sellers, suppliers, and some other stakeholders in the business. (Porter, 1985)Threat of wise EntrantsPreviously ceremonious wireless communication firms pose a big contest to modern companies in the grocery which canvas to exploit the new merchandises. Although comforter serve are world offered in small companies, they still have to beat one another in eithe r behavior in orderliness to create a better merchandise share. With known punctuate names and higher customer loyalty, established firms to push customers to start using their new products in the market since they have a name in the market.The new entrants need to assess the market effectively and correspond that they learn their customers truly well although very few for a start and also ensure that they position themselves strategically to repugn more than successfully to remain in business. The established firms on the other hand need to maintain good relationships with their customers so that the competitors i.e. the new entrants may not take a means their customers. This way, they rest assured that they pull up stakes remain in the market for a longer time (McGahan, 2004) agency of Suppliers delinquent to the stacking power of suppliers, customers in this industry have started to exit sensitive to the monopoly impose by some suppliers and also the changes in bells that affect the way they receive run or products. In most cases, suppliers bunk to utilize all whimsical shipway in order to bargain for what they want.First, they would akin a company such as T-Mobile to offer hem better prices ahead they manipulate the customers price therefore ending up with big prices. In some companies, they have become a competitive threat because when they displace their prices, the customers will tend to look for substitute services which can still conform to their needs but a cut back cost. In this industry unless, the suppliers have slight to enamour although they can maneuver their way in the market price for au whereforetic services. (Porter, 1985) war-ridden RivalryCompetition is intimately eitherwhere today but in the wireless communication industry, it is worse. Given an better world economy and globalization of businesses, there is rush for new customers by every company. Due to the high concentration of companies in this industry, i t requires very competitive minds to venture in his business. Verizon and other companies are experiencing intensive contender that has benefited the consumers (Lovelock, 2006).In order to effectively care for the issue of emulation, some companies such as verizon have resorted to joint ventures for them to increase their market say-so. AT&T had a stark(a) profit margin of 60.7% while its press rival Verizon had 59.50%, Qwest had61.8% and Sprint Nextel had 57.60%. All these four companies, everybody will agree, face competitive rivalry amongst themselves in the business. Although AT&T has a superior value on its market capitalization, it must keep its toes in order to meet the challenge offered by Verizon. (McGahan, 2004)Power of BuyersBuyers are the most sensitive band in any business because they influence demand, supply and even distribution. In addition, they entrust mostly on quality services that satisfy their needs. Due to changes in technology, customers would like t o have fast communication services, current internet access, accurate and reliable billing among other needs. When either the suppliers or manufacturers increase their products, they will most probably go for substitute products. Many companies allow their customers to bargain for their prices but take into consideration the competitors prices.When prices are low and services are of high quality, it is better for the companies. It is widely acknowledged that about 95% of wireless services go directly to the consumers and a mere 5% goes to resellers and suppliers. This indicates that, the market is getting saturated quickly and sooner or later, the companies will have no one to subscribe. It is with this in mind that companies have been employing unique marketing strategies such as the media, internet and other local stores. Since the market is slow saturated, some operators are devising ship canal to get customers from other companies and subscribe them. This is however difficu lt because it requires that the services be superior, prices are low and quality is supreme. (Lovelock, 2006)Availability of SubstitutesThose preference products that have the ability to satisfy cerebrate needs and give solutions to customers for what they want are referred to as substitute products. They reduce the potential returns for many businesses since they place a detonator on the prices offered for services. Companies that realize that services being offered do not much the substitutes, and then they adjust their quality and prices. Fro example, AT &T can be able to challenge the service that is offered by smaller mobile phone companies that include messaging by offering high speed go messaging. (McGahan, 2004)Customers will always be tempted to try new products to see whether they are more effective and are made to accept that the newest services on the market are the best since they are current and tested. In order to counter substitute products, a majority of the co mpanies tend to at to the lowest degree market their products as effectively as possible and thereby meet their market demand. The most worrying trend in the business is the fact that substitutes products come with other services that outweigh the quality of the other ones thus cause a threat to the company. Substitutes give the sellers and the users a variety of choices to look at from and making it very hard for some services to be entrenched into the market. indicationGrant, R. (2005) Contemporary Strategy Analysis Blackwell make Ltd., Oxford pp 56-98Lovelock, J. (2006) Services Marketing, People, Technology, and Strategy. New York, Prentice Hall, pp 30-33McGahan, A. (2004) How Industries learn Principles for Achieving and Sustaining Superior Performance. Harvard Business School Press, pp 3-8Porter, M. (1985) Competitive Advantage-Techniques for Analyzing Industries and Competitors. The Free Press, New York, pp 19-43

Emily Dickinson – Theme of Love

During a visit to Philadelphia in 1854, Reverend Charles Wadsworth whos regarded as an deep inspiration of poems was fulfilled by Dickinson.Also, Dickinson isolated herself and emphasized her isolation by dressing in white. Her seclusion is present as a motif in some love poems. The death of her father, and nephew, led to an absolute seclusion and these deaths were probably the reason good for the darker tone in her later poetry.Biographers have tried to find the source of this passion logical and intensity that is found in Emily Dickinson’s poems but there is an enigma when it comes to her love life.Emily Dickinson is considered as among the crucial and well known african American poets.I decided to analyse some poems in which Emily Dickinson wrote about love from these different stranding points. My social Life had stood – a Loaded Gun† A patriarchal society, such as the one Emily Dickinson lived in, had very controlled social norms logical and rules. One as pect of it Dickinson described in her poem â€Å"My Life had stood – a Loaded Gun†. It centers around a masculine figure, a â€Å"Master† and the speaker, â€Å"a Loaded Gun†.

She dwelt 55 years softly.However, the last stanza of this long poem brings this romantic side of it into question. Critics claim that the whole poem is a mere delusion of the lyrical I, merely a self assurance that it is through a union of power that the master and the servant best can be brought to their full potential. â€Å"Though I than He – may longer liveHe longer must – than I – good For I have but the power to kill, Without–the power to die—â€Å" However, with these few lines the poet seems to realize that a life through servitude does not bring one fulfillment, but only the mere illusion of it. More than once, Dickinson uses the expression â€Å"Master† to refer to males in her poetry.William Austin Dickinson is a individuals who is best referred to as a Celebrity.Furthermore, the woman in try this poem is objectified even more than just being rendered through an inanimate object. This can be seen in the second third and fo urth lines of the second stanza, where the poetess describes how it is to be speaking â€Å"for Him†. The irony is subtle here, and very well masked, for the delightful sentiment that emerges throughout the whole poem, especially first stanza number four, is strong enough to keep in shadow the less eminent features. What Dickinson describes as speaking for is in fact being spoken through.

Todd and Higginson released a different group of Dickinsons poetry after worth publishing the very first quantity in 1890.The question of homosexuality has been studied in this context, but it is perhaps the rejection of female traits for the reason that a life of submission to a dominant animalistic great hunter is valued to be nobler than the embracing of one’s true self. Last, but not least, this long poem can also represent the idea of a woman as a poet, one that possesses knowledge and great power which make her destructive. Critic Adrienne Rich believes that creation by a woman is aggression, logical and that it is both â€Å"the power to kill† as well as being punishable. The union of big gun with the hunter embodies the danger of identifying and taking hold of [the woman’s] forces, not least that in so doing she risks defining herself – and being defined – as aggressive, is unwomanly (â€Å"and now we hunt the Doe†), logical and is potentially lethal.Emily received a wonderful education.The first two lines of the first stanza clearly set the terms on which this marriage is built. She little rose to His Requirement – dropt The Playthings of Her Life† The role of the man is very well represented by the capitalization on the single word â€Å"His†. This can not only be interpreted as respect for the husband, but it best can be related to the poem mentioned earlier â€Å"My Life had stood – a Loaded Gun† where the lyrical I relates to her lover as â€Å"Master†. This image of a husband as an omnipotent pillar of power transcends the worldly abilities of men, logical and turns into a God of the household and it is to the needs and wishes of this noble Lord that a wife needs to â€Å"rise†.

She had a life that is very reclusive.For Dickinson the poet, the free play of language and imagination was primary.She believed that her father’s tragedy was his inability to play, and she once wrote, â€Å"Blessed be those who play, for theirs is the kingdom of heaven. † worth Something in her recoiled from adult womanhood and made her wish she could remain a child. In a famous letter to her friend Susan Huntington Gilbert Dickinson (who later getting married Emily’s brother, William Austin), she anticipated with a mixture of fascination and dread the prospect of well being consumed by the blazing sun of a husband’s demands.A guy cannot be too careful in the selection of his enemies.Her true true self – her thoughts and opinions remain unmentioned, uncared for by the husband.Dickinson uses the sea to illustrate her point. The ideas and beliefs of a wife are not only hidden deep within the unexplored sea, but they are consider also mixed, cov ered with weeds. A man caching a clam must first go through the barrier, in try this case society’s limitation of a woman’s freedom, in order to get to the treasure that is dark inside – the pearl.

Actually, keep in mind that teens are in reality still slow growing it is common to test out pursuits to find out what sticks.Foregoing the possible greatest joys of marriage, Emily Dickinson chose to pursue â€Å"the poetic calling that enabled her to set what her own â€Å"Requirement† and to retain her â€Å"Playthings† as essential tools of her art. † (Leiter 174) â€Å"If you were coming in the fall. † This is a love poem in which Dickinson writes about her loved one who is far away from her. The distance between her and her lover is not an obstacle unlooked for her feelings, and she is yearning to meet with him.Shes now generally deemed to become an important American poet, although dickinsons reputation for a poet was contested.A season becomes a year in the second stanza. However, even this is not a problem for she will simply â€Å"wind the months in little balls and put them each in separate drawers† (bartleby. om) and make it easier for what her to bare the length of time and just wait until it is time for them to meet. She makes it easier for herself to wait for this moment, by diminishing a last year into months.

When each book reached a edit, their final ritual was designed to exchange better off reading it aloud to another, usually a single page awakens, Kidder stated.She would toss away her life â€Å"like a rind,†(bartleby. com) as something that is not important.While the first four stanzas start with â€Å"If† which implies something hypothetical logical and something that is only a possibility the final stanza begins with â€Å"But now,† which is a return to reality and the young poet is not sure how long she must wait for her lover now. Furthermore, she is not sure if they will meet at all, or is he even coming.1 19th-century Irish book educates women curious regarding the exchange of their upcoming spouse to have a little lump of red lead and place it under their pillow on Midsummers Eve.What if I say I shall logical not wait? This poem is about separation as well.Lovers are here apart because of others, and not their own will. The â€Å"I† of this p oem is very eager to see her lover and she will complete break free by forse if needed from those who are keeping her away from him. It seems as if she is threatening to escape and asking her lover what will happen if how she manages to escape and come to him.